Business Support
Riversway IT
have developed a range of support packages to cover
your business requirements. From ad-hoc cover through to fully
maintained support services we have options to fit your budgets. We
currently have a wide range of organisations that we support, such
as; Accountants, Mortgage Consultants, Schools, Global Property
Developers and a National Newspaper. Please contact us for more
details on what we can offer you
Non-Contract. This covers ad-hoc support,
as and when you require and is aimed at orgainsations that would
not call on our services that often.
PAYG. An agreement, where we fix the price
of your support for a fixed period. Developed so you know how much
it is likely to cost each time you call us.
Standard Cover. For those that require
regular support. For a monthly fixed cost we will provide a number
of hours support a month (both remote and on-site), remote
monitoring of your systems, ensure updates and patches are
installed and free advice.
Premium Cover. This expands on the Standard
Cover, offering more hours inclusive support and 24 hour cover for
your business.
We have developed a ticketing system, where you can
email us and you will be allocation a number and will receive an
email back at each stage of your query. You can still call us, if
you prefer, and we will still log your call and track it through
our system.